Long-Term Care Services
Here are some things that you should expect from a high quality nursing home:
When touring a long-term care facility, take special note of the following things:
- Does the facility have an odor? A good facility should never have an odor. Odors mean the building is either dirty and those living in it are not being kept clean. At Heddington Oaks, the only odd smell you should ever encounter is when walking by the beauty parlor because some lucky lady is getting a perm.
- Stop to visit the residents. See how they are dressed and how their nails, hair and teeth look. They should always look very presentable, wearing matching clothes.
- Ask the residents about their experiences at the facility. Are their answers positive and complimentary? Ask if they would recommend the home to others.
Responsive to your Requests
A long-term care facility should be available and willing to discuss your requests. If a resident wants to sleep in on weekends, they should not be required to get up at 6:30 am because that’s when the staff wants to make rounds. If a resident isn’t getting out of the room much, they should be willing to assist them in taking walks. At Heddington Oaks, residents and family members are encouraged to talk to the nursing staff, social services, any of the administration team about any concerns or suggestions. Another good venue for communication is at the residents care plan meeting.
Involving you in the Care Plan
A care plan meeting is a legally required meeting of the various members of the health care team. They are required to take place quarterly for long term residents and more often for short term residents. Family and residents have a right to be involved in the care planning process. Heddington Oaks will invite you to your loved ones meetings so that you can express your concerns and comment on the goals. We welcome family member involvement in helping us to improve communications and improve care.
Proper Treatment of the Resident’s Medical Condition
When looking for a long-term care facility, it is important to know what medical services are offered. Heddington Oaks has a several different areas of specialization, including:
- Wound Care
- Alzheimer's/Dementia Care
- Rehab to Home - Occupational, Speech and Physical Therapy
- IV Therapy
- Therapeutic Diet
Heddington Oaks is happy to discuss our available treatments and options.
Respect for the Resident’s Rights
At the end of the day, Heddington Oaks is not just a medical center, it is the resident’s home. Illinois publishes a brochure listing resident’s rights and related information.
Heddington Oaks' goal is to provide great care and have happy residents and families. You can count on our clear and transparent forms of communication that will ensure the best experience possible here at Heddington Oaks.